🔄 Return & Refund Policy

At Luxora, we value your satisfaction and stand behind the quality of our products. If for any reason you are not fully satisfied with your purchase, we are here to help.

🔁 Returns

• Items may be returned within 14 days of delivery.

• Products must be unused, in original condition, and in original packaging.

• To initiate a return, contact us at:
  📧 info@luxora-eg.com

💸 Refunds

• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed back to your original payment method within 5–10 business days.

🚫 Non-Returnable Items

• Customized or made-to-order items are non-refundable unless defective or damaged.

📦 Return Shipping

• Customers are responsible for return shipping costs unless the item arrived damaged or defective.

• We recommend using a trackable shipping service.

❗ Important Notes

• Returns without prior notice via email may not be accepted.

• If the item arrives damaged, please send photos within 48 hours of receiving your order.

💬 Need Help?

For any return-related inquiries, please contact our support team at:
📧 info@luxora-eg.com